Unleashing the numerous benefits of customer excellence and achieving tangible improvements require an end-to-end, eight-step approach that addresses multiple dimensions across the customer journey.
Advisor
8 Steps to Customer Excellence
Posted June 3, 2020 | Leadership | Amplify
About The Author
François-Joseph Van Audenhove is Managing Partner at Arthur D. Little (ADL), Global Practice Leader of ADL’s Travel and Transportation (T&T) practice, a member of ADL’s Growth & Transformation practices, and a member of ADL’s AMP open consulting network. He leads ADL’s Global Competence Center in Rail and Urban Transport; heads ADL’s Future of Urban Mobility Lab, a think tank on mobility; and is a recognized key speaker on mobility… Read More
Maxime Dehaene is a Manager at Arthur D. Little (ADL), based in Brussels, Belgium, and a member of ADL’s Strategy & Organization practice. He has more than five years’ experience in strategy and management consulting. Mr. Dehaene has supported many companies in shaping their commercial strategies and transformation programs, both within B2B and B2C environments. He specializes in strategic assignments for various industries (energy &… Read More
Aurelia Bettati is a Senior Consultant with Cutter Consortium; a Partner at Arthur D. Little (ADL), based in Paris, France; and Global Head of ADL’s Strategy and Organization (S&O) practice. She has more than 16 years’ experience in strategy and management consulting. Ms. Bettati applies deep experience in consumer-facing sectors to help leading firms shape strategy. She specializes in growth strategies for various industries (travel &… Read More
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