Case management isn't necessarily important for every business, but we have seen that it is a vital concept for some, such as insurance, health, or legal. Even in companies where cases are not currently common, the idea might be relevant -- for example, in handling a customer complaint that spans a longer period of time, or that covers multiple services. The notion of case will probably become more relevant as enterprise architectures become more dependent on their integration with Internet and social technologies.
Advisor
Adaptive Case Management -- What Does It Mean for EA?
Posted March 11, 2015 | Technology |
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