It doesn't get much more "from the trenches" than digging in to find and fix bugs, and this is a case study based on working with a client doing exactly that. The particular issue: they were becoming increasingly unresponsive to high-priority bugs.
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About The Author
John Heintz is a Cutter Expert and CEO of Aptage. He is an experienced Agile manager, particularly in Lean and Kanban. In 2008, Mr. Heintz founded Gist Labs to further focus on the essential criteria for innovative success. On a recent project, he coached a 100-person Agile/Lean game studio, helping the organization increase its throughput of game features per month while coordinating cross-team communication paths, resulting in a doubling of… Read More
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