The guiding Lean principle is a focus on consumer value. This compels everyone to clearly understand how (or if!) their efforts contribute to consumer value. This can be a challenge, since many functions interact only with internal customers or intermediaries, having little or no line of sight to the consumer.
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Applying Lean Leadership Practices to Improve Customer Value
Posted March 30, 2017 | Leadership |
About The Author
Steve Bell serves on the faculty of the Lean Enterprise Institute, and the Lean Global Network. He has published three books: Run Grow Transform, Lean IT and Lean Enterprise Systems. He is a recipient of the Shingo Prize for Operational Excellence, and coined the term “Lean IT.”
Mr. Bell has championed the convergence and collaboration across technology communities (including DevOps, Agile, Scrum, ITIL, ITSM, COBIT, ISO, and others) through… Read More
Karen Whitley Bell, in collaboration with Steve Bell, has championed the convergence and collaboration across technology communities (including DevOps, Agile, Scrum, ITIL, and others) through shared Lean principles and management practices in order to help enterprises simultaneously achieve operational excellence and rapid innovation. Together their Lean leadership insights and coaching and consulting are available in a variety of contexts,… Read More
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