I recently gave a full-day tutorial at the Applications of Software Measurement Conference in San Diego, California, USA. Two statements from audience members spoke volumes on the dilemmas IT managers face: "I'd like to hear more on negotiation and less on metrics"; and "I can't do a thing about my deadlines. I also have little leverage regarding the number of people on my team. So I'm left with a monstrous negotiation problem."
Article
April 2001 IT Metrics Strategies: Introduction
By Michael Mah
Posted April 1, 2001 | Technology | Cutter Benchmark Review
About The Author
Michael Mah is Managing Partner of QSM Associates, Inc., a firm specializing in software measurement, project estimation, and "in-flight" control for both inhouse and outsourced/offshore development. QSM has developed and maintains one of the largest databases of more than 7,500 completed projects collected worldwide, with productivity statistics and trends on cost, schedule, and quality from more than 500 organizations and 18 countries.
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