People like to complain about software quality, and with good reason. Who has not experienced the stages of grief (concern, fear, horror, anger, resignation) that follow a "fatal exception" notification indicating that you've lost work? Yes, software quality should be better. But software users' self-righteous complaining doesn't help the situation. In the article "Why Software Is So Bad" published in the July/August 2002 issue of Technology Review, Charles C.
Article
The Serious But Unfinished Business of Software Quality
Posted April 1, 2003 | Technology | Cutter Benchmark Review
About The Author
Robert D. Austin is a Cutter Consortium Fellow and a member of Arthur D. Little's AMP open consulting network. He is a regular speaker at the annual Cutter Summit and often delivers Cutter Bootcamps. Dr. Austin served as a professor on the faculty at Harvard Business School for more than a decade, and then as Professor of Management of Innovation & Digital Transformation at the Copenhagen Business School in Denmark. He is currently Professor… Read More
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