INTRODUCTION

Leadership is critical to the success of all enterprises. Nowhere is that need more apparent than in the IT world. IT professionals have a tendency to view their industry -- and themselves -- as somehow different from the rest of the world of human endeavor, and there is a certain misleading truth in this perception. Each industry, each project, and each individual is indeed unique, but unique in its characteristics and context, not in the principles that underlie its descriptive models and paradigms.