As we explore in this Executive Update, the problem that cross-training solves is the natural creation of islands of expertise and its consequences. While some people certainly need to be experts, cross-training problems occur at a lower level.
Executive Update
About The Author
Brian J. Dooley is an author, analyst, and journalist with more than 30 years' experience in analyzing and writing about IT trends. Mr. Dooley has written seven books, numerous user manuals, hundreds of reports, and more than 2,000 magazine features. He is the founder and past President of the New Zealand Chapter of the Society for Technical Communication and initiated the Graduate Certificate in Technical Communication program at Christchurch… Read More
Don’t have a login?
Make one! It’s free and gives you access to all Cutter research.