ITMS subscriber surveys tell us what you're looking for to help you with your job. Requests for case studies top the list, so I've included two in this issue.

Both of my guest authors this month, Jim Mayes and Jim Heires, provide real-world situations that discuss how to create support from top to bottom for software processes and metrics, as well as how to read metrics data to get an "x-ray view" of what's really going on within an organization.