Beyond the Who of User Experience Analysis

Executive Update

Beyond the Who of User Experience Analysis

Posted November 13, 2012 | Leadership | Technology |

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him.

About The Author

Bhuvan Unhelkar

Bhuvan Unhelkar (BE, MDBA, MSc, PhD; FACS) is a Cutter Expert. He has decades of strategic as well as hands-on professional experience in the information and communications technologies (ICT) industry. Dr. Unhelkar is a full Professor at the University of South Florida, Sarasota-Manatee campus. As a founder of MethodScience and PLATiFi, he has demonstrated consulting and training expertise in big data (strategies), business analysis (use cases… Read More

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Beyond the Who of User Experience Analysis

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