This Executive Update proposes a five-layer customer engagement stack — running from customer dissatisfaction through customer satisfaction, customer delight, customer success, and finally partnership. The maturity level of an engagement between a service provider and a customer is a function of the attitude of the people working with the service provider and the perception formed by the customer.
Executive Update
Building Trusted Partnerships with Customers
Posted February 22, 2018 | Leadership |
![Aluru Chandra](/sites/default/files/styles/square_thumbnail_180x180_/public/pictures/picture-67761-1507914301.jpg?itok=xRZ6PimJ)
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