This issue of CBR is one of personal relevance to me. One of my research interests is IT-enabled customer service, and I have spent the last four years of my career thinking about how to structure optimal customer service system infrastructures. More recently, I have begun to advocate a move toward data obstetrics (I know, I know, we need to come up with a better name!).
Article
Business Intelligence: Is It Time for the Company Psychic?
Posted August 31, 2007 | Technology | Cutter Benchmark Review
About The Author
Gabriele Piccoli is a Fellow with Cutter Consortium, a member of Arthur D. Little's AMP open consulting network, and the Editor Emeritus of Cutter Benchmark Review. Dr. Piccoli is the Edward G. Schlieder Endowed Chair of Information Sciences at Louisiana State University's E.J. Ourso College of Business, and Director of the Digital Data Streams Lab. His consulting, research, and teaching expertise is in strategic information systems and the use… Read More
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