Diarmuid Lane looks at text- versus voice-based question answering (QA) systems in financial services. He explores a larger question: how efficient are chatbots, really?
Article
Chatbots in Financial Services: A Usability Study
Posted January 21, 2019 | Leadership | Technology | Amplify
About The Author
Diarmuid Lane is a data scientist and former researcher with the State Street Advanced Technology Centre, University College Cork (UCC), Ireland. His research revolves around the concept of usability and user experience in relation to natural language processing–based question answering systems, or chatbots.
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