Consumers enamored of mobile and social media are forcing banks and other financial institutions to optimize their interactions with customers and transform the way they conduct marketing, sales, and service. Today’s consumers expect financial companies to know them individually and deliver personalized interactions and self-service options.
Advisor
Cognitive Systems in Customer Service and Customer Experience Management
By Curt Hall
Posted August 10, 2016 | | Amplify
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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