Part I in this two-part Executive Update series covered the use of cognitive systems in banking and finance in three application domains: (1) research and discovery; (2) business intelligence (BI), advisory, and decision support; and (3) risk assessment, compliance, and fraud prevention. This Update expands on the topic and examines the use of cognitive technologies in banking and finance for enhancing customer service and customer experience management.
Executive Update
Cognitive Technologies in Banking and Finance, Part II
By Curt Hall
Posted July 5, 2016 | Industry | Leadership | Technology |
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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