Advisor

Collaborative Approach to Scope Management

Posted July 27, 2004 | Leadership |

 

It is expected that the scope of an outsourcing relationship will evolve over the lifetime of the contract. Good scope management benefits both the buyer and the provider: the buyer receives all the services at the appropriate service level that it contracted for without overpaying, and the service provider performs only the services it has been contracted to do without giving away work.

 

About The Author
Danny Ertel
Danny Ertel Danny Ertel is a founding partner of Vantage Partners and the head of its outsourcing advisory practice. A leading authority on negotiation, relationship management, and conflict management, Mr. Ertel is the coauthor, with Mark Gordon, of The… Read More
John Kim
John Kim is an associate with Vantage Partners. Currently, Mr. Kim is helping a health insurance company manage the relationship with its service provider in a significant IT and business process outsourcing arrangement. Prior to joining Vantage, Mr. Kim was a consultant with Cap Gemini Ernst & Young, where he worked with clients in life sciences, telecommunications, and financial services industries. Mr. Kim received his B.A. in political… Read More
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