The truly game-changing opportunities or challenges we face in our businesses are a blend of the complicated and the complex. Being able to understand the difference between the two domains and manage accordingly is thus the key to success. An inability to differentiate between complicated and complex leads to one of the most fundamental causes of business and technology failure — the illusion of control.
Advisor
From Complicated to Complex: Operating in an Open System
By Greg Smith
Posted April 28, 2016 | Leadership |
About The Author
Greg Smith is a Partner at Arthur D. Little (ADL), based in London. He founded and co-leads ADL's Digital Problem Solving practice and is a member of ADL's Executive Committee, where he has responsibility for ADL's global innovation strategy. His work focuses on business strategy in the context of digital transformation as well as the application of disruptive information technologies in solving intractable business problems in major enterprises… Read More
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