Executive Update

Contracting Workgroups and Departments

Posted October 10, 2010 | Leadership | Leadership |

Business process outsourcing (BPO) has become well established in recent years, and the areas it encompasses continue to grow. Beginning with call centers and IT (via facilities management), BPO has expanded to include financial transactions, HR, and a wide range of industry processes. Today, there are moves to bring outsourced processes together in a manner somewhat like IT facilities management but applied to such areas as finance and HR.

About The Author
Brian Dooley
Brian J. Dooley is an author, analyst, and journalist with more than 30 years' experience in analyzing and writing about IT trends. Mr. Dooley has written seven books, numerous user manuals, hundreds of reports, and more than 2,000 magazine features. He is the founder and past President of the New Zealand Chapter of the Society for Technical Communication and initiated the Graduate Certificate in Technical Communication program at Christchurch… Read More
Don’t have a login? Make one! It’s free and gives you access to all Cutter research.