What we often call process improvement is actually change management. The fact that most process improvement initiatives fail or disappoint is primarily due to the lack of appreciation for what matters when attempting to drive change in an organization. It has nothing to do with suggesting new practices or telling people what to do.
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About The Author
Jim Brosseau has been working with teams for almost three decades and is passionate about educating people about the role that relationships and interpersonal friction have on the success or failure of projects. Today, he leads a team of 12 facilitators delivering project management and leadership workshops that embody this philosophy of focusing primarily on team relationships to over 2,000 people each year. Mr. Brosseau has volunteered with… Read More
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