Cutter Consortium continues to survey companies about their customer relationship management (CRM) practices. In this Executive Update, we discuss findings on a number of CRM issues, including:
Executive Update
Corporate Attitudes toward CRM Technology
By Curt Hall
Posted July 31, 2001 | Leadership | Technology |
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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