Cutter Consortium continues to survey companies about their customer relationship management (CRM) practices. In this month's Executive Update, we discuss findings from our survey of 159 participants designed to measure and assess corporate views on a number of CRM issues, including:
Executive Update
Corporate Attitudes Toward CRM Technology: Post-Implementation Findings
By Curt Hall
Posted September 30, 2001 | Technology |
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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