Cutter Consortium recently surveyed a group of companies to learn the details of their agreements with their application service providers (ASPs). To begin with, the data shows that only a small number of companies (14%) are currently using ASP services. However, within that group, companies are apparently paying close attention to service levels.
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Cutter Data Shows Companies Drill-Down on ASP Service-Level Agreements
Posted October 24, 2000 | Leadership | Leadership | Amplify
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