In a recent survey, Cutter Consortium asked organizations whether their customer experience (CX) practices and technologies are meeting or beating company expectations. We also sought to answer the following question: can organizations that have deployed these CX practices and technologies deliver a better customer experience and journey?
Advisor
CX Practices and Technologies: Help or Hype?
By Curt Hall
Posted July 8, 2020 | Technology | Amplify
![CXhelp](/sites/default/files/styles/square_thumbnail_180x180_/public/itjournal/CXhype.jpg?itok=0_qzrGkS)
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