Some time ago I was consulting to a major Fortune 100 financial services firm, working to help it improve IT capacity. Two components of the strategy were a metrics program and an IT project office function. These were designed to help internal IT negotiate more effectively with client organizations and improve the planning process.
Article
Charting Defect Metrics -- Knowing When Good Is Good Enough
By Michael Mah
Posted November 30, 2000 | Technology | Cutter Benchmark Review
About The Author
Michael Mah is Managing Partner of QSM Associates, Inc., a firm specializing in software measurement, project estimation, and "in-flight" control for both inhouse and outsourced/offshore development. QSM has developed and maintains one of the largest databases of more than 7,500 completed projects collected worldwide, with productivity statistics and trends on cost, schedule, and quality from more than 500 organizations and 18 countries.
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