In the first two Executive Updates (Vol. 9, No. 24; Vol. 10, No. 2) of this three-part series, I explained why many companies are implementing the best practices service model IT Infrastructure Library (ITIL) and described a case study of its implementation at one company.
Executive Update
Delivering Real-Time Benefits: A Case Study -- Part III
By Ken Doughty
Posted February 14, 2007 | Leadership |
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