Imagine you are at a networking event filled with experienced IT professionals. In all likelihood, you would probably not need to walk more than three steps before bumping into an IT leader who has had a miserable experience trying to implement one of the major ERP or CRM packages. It does not matter whether you mention SAP, Oracle, or even one of the trendy cloud-based products; every one of these systems can be challenging to implement in a manner that truly has a tangible, positive, and transforming impact on the desired business and IT operations.