SURVEY METHODS

In examining BPM adoption trends, I focused specifically on end-user organizations. Therefore, I filtered out survey responses from software vendors and software services organizations that market BPM software products or assist organizations with BPM initiatives. Vendors and services firms typically apply new technologies (in assisting clients) to a greater extent than do end-user companies. This tends to skew survey results, giving the appearance that more end-user organizations implement the technology than is often the case.