The emerging electronic economy has created an entirely new focus on the critical importance of managing customer relationships. Competition for customers is increasing in every major industry. New technologies are rapidly changing the realm of what is possible in customer contact, care, and insight. Customer expectations for quality, service, and value are constantly on the rise.
Finding the Real Value in CRM: Leveraging IT Solutions Through the Customer-Driven Approach
Posted September 30, 2000 | Technology |
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