Shasheela Devi Karuppiah is Head of ICT Risk and Business Continuity Management (BCM) at Tenaga Nasional Berhad, the national power utility company in Malaysia. Her vast experience centers on multiple domains of ICT, including telecommunications, systems and applications, information technology (IT), operational technology (OT) with high expertise in functional, strategy, governance, and management. Dr. Shasheela’s current research interests… Read More

Ezuria Nadzri is Lead of Customer Acquisition at Tenaga Nasional Berhad, the national power utility company in Malaysia. Her vast experience includes ICT project management, ICT organizational transformation, global business solutions, project management office, continuous excellence, and customer relationship management with in-depth knowledge in project management, strategy, transformation, end-to-end solutions, and customer relations. Ms.… Read More

Govindan Marthandan is a Professor in Faculty of Management at Multimedia University, Malaysia. His wide area of interest includes operations management, supply chain management, quality management, project management, IT management, Web data mining, and e-commerce, and he has vast experience working with IT industry, government, and academic institutions. Dr. Marthandan has published more than 55 articles in peer-reviewed journals along with… Read More