Standards and guidelines are essential for business and allow operations to be controlled, integrated with other business processes, and performed efficiently. But process standards and frameworks also can promote rigidity and brittleness in the face of change. It is this fear of rigidity that has kept many enterprises from implementing frameworks such as ITIL, though ITIL itself actually claims to be a nonprescriptive framework.
Executive Update
About The Author
Brian J. Dooley is an author, analyst, and journalist with more than 30 years' experience in analyzing and writing about IT trends. Mr. Dooley has written seven books, numerous user manuals, hundreds of reports, and more than 2,000 magazine features. He is the founder and past President of the New Zealand Chapter of the Society for Technical Communication and initiated the Graduate Certificate in Technical Communication program at Christchurch… Read More
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