Is software quality getting better or worse? That's actually a trick question, because it really depends on who you are and how you define quality. In the previous article, we settled on Tom Peters' definition of quality as being a measure of customer satisfaction [6]. However, this was probably not the only definition in mind when, in a recent Cutter Consortium survey on software quality, more than half of the respondents stated that their companies' software quality has improved. Unfortunately, many customers would probably not agree at all (see [1], [2]).
Article
A Fresh Look at Software Quality: Part II -- Quality Is Improving ... Or Is It?
Posted April 1, 2003 | Technology | Cutter Benchmark Review
About The Author
E.M. Bennatan was a Senior Consultant with Cutter Consortium's Agile Product & Project Management practice and a contributor to that advisory service, including its survey-based Executive Updates. His extensive hands-on management experience stemmed from many years as Senior Director at Motorola, Inc., developing large software systems and leading multinational design centers. He was also VP of Engineering at Midway Corporation, where he… Read More
Don’t have a login?
Make one! It’s free and gives you access to all Cutter research.