Advisor

How to Improve the Customer Experience: Connect and Collaborate

Posted August 6, 2013 | Leadership | Technology |

Given the rapid expansion of social and mobile technologies, organizations have increasing opportunities to connect with customers.

About The Author
Andrew Spanyi
Andrew Spanyi has managed or consulted on more than 125 major improvement projects, and his contribution to process management is recognized internationally. Mr. Spanyi focuses on helping leaders transform outdated, traditional mental models and behaviors to those based on enterprise business process principles. He has served clients in a broad range of industries, including aerospace, banking, government, insurance, petrochemical,… Read More
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