From time to time, we have all experienced the frustration associated with managing an individual or a team not performing up to its capabilities or to our expectations. A project is overbudget, or the software deliverable is late again. Our inner desire may be to rant and rave in an expression of anger and frustration. However, if you had restraint and found another way of handling the situation, chances are you were using a high level of emotional intelligence, otherwise known as EQ.