Companies seek to concentrate on their value-adding processes and often consider IT infrastructure as a noncore area. Thus, a current trend in the organization of IT departments is outsourcing. When outsourcing, companies aim to reduce cost while getting a better grasp on service-level agreements (SLAs). However, IT -- especially business intelligence (BI) systems -- is becoming a key element for enabling agility in enterprise adaptation to changes in the business environment. This poses a serious challenge to traditional IT outsourcing contracts.