Yassi Moghaddam is the Executive Director of the International Society of Service Innovation Professionals, a professional association whose mission is to promote service innovation for our interconnected world and advance the development of T-shaped professionals across the globe. Ms. Moghaddam is also Managing Director of Stradanet, a Silicon Valley-based consulting firm where she supports multimillion-dollar service innovation and… Read More

Charlie Bess is Chief Technologist of the Application and Business Services in HP ES Americas and an HP Fellow. Previously, he was the leader of HP's global architecture capability, the Chief Technologist for numerous large internal teams and client relationships, and a member of HP's services lab. Mr. Bess is an avid blogger and led HP's global technical conference numerous times. He has a bachelor of science degree from Purdue University and… Read More

Haluk Demirkan is a Professor of Digital & Service Innovation and Business Analytics, and the founder and Executive Director of the Center for Information Based Management focused on analytics and innovation at the Milgard School of Business, University of Washington - Tacoma. He has a PhD in information systems and operations management from the University of Florida, and his research in analytics and design-led service science and… Read More

Jim Spohrer is IBM Innovation Champion and Director of IBM University Programs (IBM UP), where he works to align IBM and universities globally for innovation amplification. Previously, Dr. Spohrer helped to found IBM's first Service Research Group, the global Service Science Community, and was founding CTO of IBM's Venture Capital Relations Group in Silicon Valley. While at Apple Computer during the 1990s, he was awarded Apple's Distinguished… Read More