From Important to Vital: The Evolution of a Metrics Program from Internal to Outsourced Applications

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From Important to Vital: The Evolution of a Metrics Program from Internal to Outsourced Applications

Posted May 31, 2003 | Leadership | Leadership |

My journey in metrics began more than six years ago, when I was asked to put together metrics for a group within our IT development division. The group was composed of about 40 systems and 600 IT staff, and it collected very little, if any, metrics data. There was a mandate across the total development division to provide metrics data for review with our CIO.

About The Author

Barbara Beech

Barbara Beech is a District Manager at AT&T in the Consumer CIO Vendor Management Division. She has worked at AT&T for 20 years in the area of software development. During that time, she was involved in the development of new systems supporting both business and consumer services. For the past seven years, her focus has been on process and metrics. She has worked to establish a balanced scorecard, helped application teams achieve CMM… Read More

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From Important to Vital: The Evolution of a Metrics Program from Internal to Outsourced Applications

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