INTRODUCTION

In our recent survey, we asked people to tell us about a particular instance of their use of IT as a tool for, and a source of, innovation in their business. In his article, George describes and interprets these data as they give us specific insights into the shape and vigor of IT innovation in the real world. I'm taking a somewhat more distant view, rearing back a bit for a glimpse of the whole. I'm looking more at questions raised than at answers presented.