Without a great deal of fanfare, instant messaging (IM) has become a major interest area for a good many companies. Like so many technologies, it slipped under the corporate radar as part of the Internet, disguised as a way to let teenagers and retired people talk to each other. Somewhere along the line, it became obvious that millions of people were using IM to send billions of messages each day.
Article
Instant Messaging: Humanizing the Web
By Ken Orr
Posted October 1, 2001 | Leadership | Cutter Benchmark Review
About The Author
Ken Orr was a Fellow of the Cutter Business Technology Council and a Senior Consultant with Cutter Consortium's Data Analytics & Digital Technologies, Business Technology & Digital Transformation Strategies, and Business & Enterprise Architecture practices. He was also a regular speaker at Cutter Summits and symposia.
Mr. Orr was an internationally recognized expert on enterprise architecture, data warehousing, knowledge management… Read More
Don’t have a login?
Make one! It’s free and gives you access to all Cutter research.