Without a great deal of fanfare, instant messaging (IM) has become a major interest area for a good many companies. Like so many technologies, it slipped under the corporate radar as part of the Internet, disguised as a way to let teenagers and retired people talk to each other. Somewhere along the line, it became obvious that millions of people were using IM to send billions of messages each day.
Executive Update
Instant Messaging: Humanizing the Web
By Ken Orr
Posted February 28, 2001 | Leadership | Leadership |
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