In the April 2001 issue of ITMS , I tackled the subject of metrics and negotiation. I described how negotiation using metrics is crucial when IT organizations face inevitable cost constraints that occur in an economic slowdown. This is compounded by the fact that IT organizations are often aiming for Internet-speed deadlines. It's a double whammy for IT organizations today.
Article
IT Metrics Strategies Interview: Stu Kliman on Relationship Management
By Michael Mah
Posted June 1, 2001 | Leadership |
About The Author
Michael Mah is Managing Partner of QSM Associates, Inc., a firm specializing in software measurement, project estimation, and "in-flight" control for both inhouse and outsourced/offshore development. QSM has developed and maintains one of the largest databases of more than 7,500 completed projects collected worldwide, with productivity statistics and trends on cost, schedule, and quality from more than 500 organizations and 18 countries.
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