Most buyers and providers in outsourcing today recognize that the relationship matters. It affects whether buyers get the decreased costs, improved service, or transformed business processes they are looking for; and it affects whether providers achieve their margins, retain and grow scope, and win new business on the strength of their reputation and satisfied customers. In a 2004 Cutter Consortium survey, more than 80% of respondents stated that at least 30% of annual contract value hinges on the quality of the working relationship.