Trust and knowledge-based relationships are the glue that holds together the disaggregated virtual enterprise, far more than the transactions that are exchanged in shared information systems. The real value chain in virtual enterprises is not delivered with transactions alone; it's delivered through the exchange of knowledge with trusted partners.
Knowledge Is the Glue: Achieving Effective Collaboration Through Trust-Based Relationships
By Susan Hanley
Posted May 31, 2002 | Leadership | Leadership |
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