Survey Methods

This survey explored the use of knowledge management in 117 organizations worldwide. Of responding organizations, 47% are headquartered in North America, 21% in Europe, 17% in Asia/Pacific, and the remainder in South America (7%), the Middle East (4%), and Africa (4%). Forty-six percent of respondents identified their organization as being in the computer industry (computer software publisher, computer hardware manufacturer, computer consulting, outsourcing/Web services/ISPs); 12% are in financial services; and the remainder cover a broad range of industries.