In the first two Executive Updates in this series,1 we discussed the importance of using a root question for your metrics and of "staying out of the kitchen." Recall I asked you to think in the abstract rather than going to the data level and to focus on the customer's viewpoint and avoid playing with efficiency measures.
Executive Update
A Leadership Approach for a Metrics Program: Part III -- Using Expectations Instead of Targets
Posted June 4, 2013 | Leadership | Technology |
About The Author
Martin Klubeck is a recognized leader in organizational development, where he focuses on metrics, vision setting, and professional development planning. He has helped organizations design, create, and use meaningful metrics programs for more than 20 years. Mr. Klubeck's ability to take the complex and simplify it has made him a highly sought-after teacher, speaker, and consultant. Along with several publications and presentations, he is the… Read More
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