Through a series of equations, Dave Cherry outlines how to maintain customer loyalty before and after crises. He asserts that “for technology and business leaders to count among the bold, deciphering how to capitalize on this opportunity requires a foundation of confidence, flexibility, and resiliency — all anchored and enabled by knowledge.”
Article
Maintaining Customer Loyalty During & After a Crisis
By Dave Cherry
Posted July 22, 2020 | Leadership | Technology | Amplify
About The Author
Dave Cherry is Principal of Cherry Advisory, LLC. As a thought leader, executive strategist, and speaker, he helps clients in the customer experience (CX) industry (that's everyone with customers!) define a CX strategy, enabled by innovation and measured/informed by analytics that drives deep relationships and connections with customers.
Mr. Cherry is a member of the International Institute of Analytics Expert Panel, serves on three advisory… Read More
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