Managing Customer Expectations

Advisor

Managing Customer Expectations

Posted July 16, 2014 | Leadership |

Blessed is he who expects nothing, for he shall never be disappointed.
-- Alexander Pope

That may not apply to B2B clients who usually have a burgeoning set of expectations of the service provider. Inability to manage expectations can hurt the service provider's client relationships. This Advisor examines the nature of client expectations in a B2B landscape and proposes actions to manage these very expectations.

About The Author

Abhinav Iyer

Abhinav is an organizational consultant and is part of the Leadership Development Group in WIPRO's Corporate HRD team. He specifically focuses on designing learning experiences in the areas of client centricity, B2B sales and marketing, organizational learning, and self-development. This includes partnering with internal clients within the WIPRO group to design and facilitate workshops and other interventions. In his professional journey,… Read More

Don’t have a login? Make one! It’s free and gives you access to all Cutter research.

	Becoming a Cognitive Enterprise: The Transformative Journey Ahead
	How EA Leaders Can Influence the Ability to Deliver Agile Value
	Keys to Happiness
	The Cutter Edge: Want to Change Your Organizational Culture? Get Started Yesterday!
	AI, Analytics, and Machine Learning at the Edge of the IoT
	Changing Senior Leadership Behavior for Success in the Digital Age

Managing Customer Expectations

Subscribe to free newsletters

Contact us