The outsourcing alliances that will succeed in today's economy are those with the best relationship management. While core competencies will differ from organization to organization, creating and maintaining trust and managing expectations must be core competencies for every organization.
Advisor
Managing Expectations for Outsourcing Relationships
By Michael Mah
Posted November 1, 2005 | Leadership | Leadership |
About The Author
Michael Mah is Managing Partner of QSM Associates, Inc., a firm specializing in software measurement, project estimation, and "in-flight" control for both inhouse and outsourced/offshore development. QSM has developed and maintains one of the largest databases of more than 7,500 completed projects collected worldwide, with productivity statistics and trends on cost, schedule, and quality from more than 500 organizations and 18 countries.
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