Managing Outsourcing Expectations: Productivity Benchmarks, Baselines, Service Levels, and Other Quandaries

Posted September 30, 1999 | Leadership | Leadership |

"CAN SOMEONE DO I.T. BETTER THAN WE CAN?"

That is the question for many corporations. Understanding IT alignment and productivity issues is becoming increasingly vital in helping CEOs and CIOs decide on whether to outsource and, if so, what should be outsourced. If they pursue the course, expectations will be high.

About The Author

Michael Mah

Michael Mah is Managing Partner of QSM Associates, Inc., a firm specializing in software measurement, project estimation, and "in-flight" control for both inhouse and outsourced/offshore development. QSM has developed and maintains one of the largest databases of more than 7,500 completed projects collected worldwide, with productivity statistics and trends on cost, schedule, and quality from more than 500 organizations and 18 countries. With… Read More

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Managing Outsourcing Expectations: Productivity Benchmarks, Baselines, Service Levels, and Other Quandaries

"CAN SOMEONE DO I.T. BETTER THAN WE CAN?"

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