When we use targets for our indicators of success, they become more than an indicator of how well you are doing -- they become the "goal." The targets supplant the valid goal you created and become more important than the thing they were designed to measure. This is the metamorphosis Martin Klubeck warns you about in this Executive Update.
Executive Update
Metamorphosis: How Using Metrics (Incorrectly) Can Morph Good Goals into Bad Goals
Posted March 10, 2015 | Leadership | Technology |
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