In my last two Executive Updates, (Vol. 8, No. 24; Vol. 9, No. 1), I focused on common errors that companies make when they try to implement metrics. I called them the "seven deadly sins" to highlight the fact that many metrics programs either fail or fade out of existence because of one or more of these classic errors.
Executive Update
Metrics that Measure Up: The Seven Steps to Success
By Jim Love
Posted February 15, 2006 | Leadership |
About The Author
Jim Love teaches in the master’s program at the University of Waterloo’s Centre for Business Entrepreneurship in Technology. Mr. Love was a founding partner at Performance Advantage, a strategic IT and business consulting boutique focused on outsourcing for the mobile, social, "IT as a service" world. With more than 35 years in business and technology, he has served clients ranging from multinational firms to entrepreneurial startups. Prior to… Read More
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